Richard J. Bocchinfuso

Discussion

Discussion Question: Bruce’s website development project is nearing an end, and upper management must decide what to do with the resources associated with the project. Bruce’s team met all schedule and expenditure goals, but the product they produced (a video-swapping online destination) has underperformed in terms of ad revenue and visitors. Which form of termination would you recommend upper management consider for Bruce’s project? (p. 420 Project Management Textbook)

Based on the project termination types defined in the text, I believe the best form of termination for this project would be “project extinction”
(Portny, 2008, p. 414).

I believe “project extinction” is the proper form project termination because the website development project is nearing the end (suddenly stopping), and while it met schedule and budget goals the project has a high probability of failure due to revenue and site traffic underperformance. At the termination of the project, there will be resources to be reassigned; there may also be intellectual property and other assets that may have reuse.

References

Portny, Stanley E. (2008). Wiley Pathways Project Management, 1st Edition. Wiley Higher Ed. Kindle Edition.

Assignment

In the video for this week, a risk and mitigation plan was discussed.  Develop a partial risk and mitigation plan for three different risks that could be affiliated with a construction project to add a new facility on a college campus.  The partial risk and mitigation plan need to include the rank, title, risk description, probability of occurrence, impact if it occurs, and the earliest/latest the risk impact could occur.  The other sections of the risk and mitigation plan are not necessary for this assignment.

[google-drive-embed url=”https://docs.google.com/spreadsheets/d/1JyeHIIJKuOPb8fRxZpXjhsUYuWI9VwwYlEE1eiXJxKs/preview?usp=drivesdk” title=”FIT – MGT 5113 – Week 8 Assignment” icon=”https://drive-thirdparty.googleusercontent.com/16/type/application/vnd.google-apps.spreadsheet” width=”100%” height=”400″ style=”embed”]

Week 8 Exam (#4):  80%

Exhausted, should have done better, stupid mistakes!!

Discussion

Discussion Question #1: Your organization has effective systems in place to track work-effort and expenditures, but needs to do a better job at monitoring quality
How can Six Sigma be beneficial for an IT project?

Six Sigma focused on better understanding project requirements, improving quality and delivery, reducing cost and waste while improving competitive position through continuous improvement.

Six Sigma takes Total Quality Managment (TQM) and Continuous Quality Improvement (CQI) to the next level. By leveraging the value of TQM and CQI, and adding customer focus, empirical data analysis systems, financial results and project management. M

Six Sigma is a framework which tackles both organizational structures as well as project methodology. This approach focuses on:

• Continuous improvement, driving towards zero defect delivery, thus improving the overall quality.
• Cost savings by increasing efficiency, removing waste and reducing variations. This practice is often referred to as Lean Six Sigma. With ties to lean manufacturing.
• Streamlined communications, transparency and teamwork.
• Improve the total customer experience.

Agile and Six Sigma share similar principles, but Six Sigma’s focus on process standardization and reducing variances seem to contradict the Agile approach. The emergence of practices like Lean IT and DevOps seek more closely align frameworks like Agile, and Six Sigma with IT use cases. The emerging IT operating models take the best principles from differing structures to deliver a framework which has roots but is even more applicable to the ever-changing IT landscape.

References

Anbari, F. T. (2012, October 3). Six sigma method and its applications in project management. Retrieved February 21, 2018, from https://www.pmi.org/learning/library/six-sigma-method-applications-pm-8515

Edmead, M. (2015, July 21). Lean IT and DevOps: The new kids on the block. Retrieved February 21, 2018, from https://www.cio.com/article/2900051/agile-development/lean-it-and-devops-the-new-kids-on-the-block.html

Zucjer, D. (n.d.). Integrating Project Management into a Six Sigma System. Retrieved February 21, 2018, from https://www.isixsigma.com/methodology/project-management/integrating-project-management-six-sigma-system/

Gullo, D. J. (2016, October 21). Agile in General. Retrieved February 21, 2018, from http://www.informit.com/articles/article.aspx?p=2731927&seqNum=3

Rogers, G. (2016, December 16). Why DevOps is the Future of IT. Retrieved February 21, 2018, from https://www.processexcellencenetwork.com/pex-tools-technologies/columns/why-devops-is-the-future-of-it

Williams, P. H. (n.d.). Zero Defects: What Does It Achieve? What Does It Mean? Retrieved February 21, 2018, from https://www.isixsigma.com/new-to-six-sigma/sigma-level/zero-defects-what-does-it-achieve-what-does-it-mean/

Discussion Question #2: Research IT Governance. To begin, here is one link on the topic: http://www.isaca.org/Knowledge-Center/Val-IT-IT-Value-Delivery-/Documents/IT-Value-Special-Compilation.pdf
What are three important IT governance ideas you have for contributing towards a successful IT Project? 

IT governance is a way to align IT strategy and business strategy. IT governance frameworks such as ITIL and COBIT create a structure and best practices to govern various aspects of IT.

The three ideas that I have that contribute to a successful IT project are:

1.  Focus on delivering stakeholder value (aka, be customer centric).

2.  Favor accountability and agility over rigidity and responsibility

This can be a difficult cultural shift; many cultures are overly focused on rigid and detailed maps for success, confused by the idea that there is no play for a fumble recovery, everyone just runs to the ball. Today’s high-performing organizations look at this in two ways

1. They need a framework that is standards-based and is easy for people to understand, something like ITIL (Information Technology Infrastructure Library) framework.
2. Culturally everyone on the field needs to run to the ball and hold their peers accountable for not putting in 110% every time.

The importance of a high-performance culture cannot be overlooked.

3. Fail fast and focus on continuous improvement. Quickly determine if an idea or a direction have merit, make a quick pivot when an idea or an approach is not working, rather than locking into a rigid plan that delivers a low yield.

References

ISACA (2008). Enterprise Value: Governance of IT Investments: The Val IT™ Framework 2.0. Retrieved February 21, 2018, from http://www.isaca.org/Knowledge-Center/Val-IT-IT-Value-Delivery-/Documents/IT-Value-Special-Compilation.pdf

Lindros, K. (2017, July 31). What is IT governance? A formal way to align IT & business strategy. Retrieved February 21, 2018, from https://www.cio.com/article/2438931/governance/governanceit-governance-definition-and-solutions.html

What is fail fast? – Definition from WhatIs.com. (n.d.). Retrieved February 21, 2018, from http://whatis.techtarget.com/definition/fail-fast

Discussion

Discussion Question:  Two team members on the large multidisciplinary product testing team you project manage are consistently late turning in weekly reports. When you spoke with each of the team members individually, they both said, essentially, that you aren’t their manager so getting their reports to you is of secondary importance to them. What are two specific things you can do to encourage these team members to contribute to the project on time? (p. 312 Project Management Textbook)

I have this saying use all the time “agility and accountability over rigidity and responsibility”. For me, the best teams are agile and accountable, while these teams are capable of following the vision and structure created they are also dynamic enough to pivot when required. Contrast this with the rigid and responsible team who is adverse to change, struggles to work as a team or be accountable for that which they don’t have direct responsibility.  In short, build “agile and accountable” self-managing teams.

Project managers have a difficult job, the project manager has to manage diverse teams with limited direct power. I believe that communication and constituency are keys to success, the project manager has to lead by clearly articulating a vision/purpose and getting people on board (garnering buy-in and building a constituency). The text references exploring the “why” (Portny, 2008, p. 218). There is a great TEDx talk by Simon Sinek that I think captures the power of starting with “why”.

Simon Sinek at TEDx: How great leaders inspire action
Sinek also has a book entitled “Start With Why” which further explores the ideas conveyed in the TEDx talk.

The text discusses power and influence, for me influence is power. The question is how to establish influence?  In my opinion, the best way to do this is through contribution, the ability to understand the “why”, communicating the “why” to others and inspiring them is one way to contribute, subject matter expertise is another way to contribute. Regardless of the method of contribution, constituents don’t want to be commanded by you they want to be collaborating with you. In my opinion, achieved power is far more effective than ascribed power.

Given the specific problem with the two team members outlined I think there are two things, the project manager needs to ascertain.

• Is the individual’s direct managers goals aligned with the project.
  • If the messaging from direct management is not aligned with the project goals is is likely a big reason for why the work is being turned in late.
  • If direct management is aligned with the project goals, it might make sense to involve this person in a discussion with the problematic team member so they can realize that their direct management supports the project.
• Assuming the direct line manager is fully onboard with the project and has made this clear to the team member, it is possible that either this is just the wrong person for the team or maybe the wrong role on the team.
  • The project manager should explore if and how they can garner buy-in from this individual.
  • If they can’t garner buy-in they should quickly look to make a change.

References

Portny, Stanley E. (2008). Wiley Pathways Project Management, 1st Edition. Wiley Higher Ed. Kindle Edition.

Week 6 Exam (#3):  90%

Discussion

Discussion Question: You create person loading charts for the three members of a research team you’re managing for the next month. For this project, a full-time commitment is 40 hours a week. However, you find that team member #1 is committed 40, 45, 60, and 30 hours per week; team member #2 is committed 40, 40, 20 and 20 hours per week; team member #3 is committed 60, 40, 60 and 20 hours per week. Assuming your team members are similarly qualified, what are some options you have for resource leveling to avoid over committing resources? (p. 243 of Project Management Textbook)

As per the text (Portny, 2008, p. 218) project managers can use various techniques to level resource and avoid resource overcommitment, these include:

• Allocating time unevenly over the duration of one or more activities.
• Taking advantage of any slack time that may exist in assigned activities.
• Reallocate work from overallocated resources to under allocated resources.
• Add additional resources to the project.
• Leverage external labor (i.e. – vendors or contractors) to offload work from overallocated resources.

I this example resources #1 and #3 are clearly overcommitted.
Resource #1: 40 + 45 + 60 + 30 = 175 / 4 = 43.75 avg/hrs/wk
Resource #2: 40 + 40 + 20 + 20 = 120 / 4 = 30 avg/hrs/wk
Resource #3: 60 +40 + 60 + 20 = 180 / 4 = 45 avg/hrs/wk

Above we can see that between resources #1 and #2 there is an aggregate overcommitment of 8.75 hrs/wk while resource #2 is under committed by 10 hours per week. In this case, the most straightforward solution given that all the resources are similarly qualified is to reallocate work from resources #1 and #3 to resource #2 leveling out the resource allocation across the three available resources.

References

Portny, Stanley E. (2008). Wiley Pathways Project Management, 1st Edition. Wiley Higher Ed. Kindle Edition.

Assignment

Cause and Effects Diagram were discussed on the video this week. Develop a Cause and Effect Diagram that pertain to the development and launch of a new corporate Web site which requires team members to have very specific programming skills.

[google-drive-embed url=”https://drive.google.com/file/d/1Sl2Gri7DKQRM5ADMQrwFyfFlC2JPxyUS/preview?usp=drivesdk” title=”Bocchinfuso_FIT-MGT5113-Week5_Cause+Effect-Diagram.pdf” icon=”https://drive-thirdparty.googleusercontent.com/16/type/application/pdf” width=”100%” height=”400″ style=”embed”]

Discussion

Discussion Question: Bottom-up cost estimating determines a project will cost $35,000, while top-down estimating determines the same project will cost $10,000. What specifically can the project manager for the project do to help reconcile these two budget estimates? (p. 144 of Project Management Textbook)

Bottom-up cost estimating engages functional teams in the project planning process, including level-of-effort estimation for tasks which they are responsible or possess subject matter expertise. Because functional project teams are often where the subject matter expertise resides, leveraging bottom-up estimating for specific tasks can hone the estimate and reduce risk, but querying the functional subject matter experts and rationalizing estimates also takes time. (Side note: A protracted timeline for developing a project estimate can put a project at risk. A slow reaction time may cause the project to be put on hold, if it’s a competitive situation you may lose the project due to slow reaction time, etc…) Top-down estimating relies on upper management to set objectives and communicate them to the project manager who then translates objectives into a project plan, assigns resources, sets the schedule, etc… Top-down estimating can typically move faster, but effective top-down estimating relies on prior experience and work product which can be used to estimate the current project.

As a project manager, a $25,000 differential in estimates would cause me concern. Given that I have access to both the top-down and bottom-up estimates, in this case, I would examine and reconcile the phases and tasks of the project to identify the discrepancies. As the project manager, I would then have a dialog with both the functional team(s) and/or upper management as a result of my analysis. With the estimations being so far apart something was likely overlooked or misunderstood in the estimating process.

Top-down estimating is a valuable approach to derive a rough order-of-magnitude (ROM) cost estimate quickly. The ability to promptly estimate costs while ensuring that the project goals align with upper management’s objectives and strategic direction has made top-down estimating popular, but many organization leverage a hybrid approach which utilizes bottom-up estimating to refine top-down estimates.

With all that said, the accurate estimate likely resides somewhere between 35K and 10K. Executive and upper management are managing to a budget and outcome while functional team members are conservatively managing time to execute tasks to deliver an outcome. Upper management’s fiscal focus can often lead to lofty expectations which don’t strike a realistic balance time, money and outcomes. Functional teams can often be-be overly conservative on task duration and/or resourcing which drives up the cost of the project (too much time and/or resource = too much money = unhappy executive or a dead project). It’s the job of the project manager to reconcile and manage (sell, especially to upper management) realty.

References

Back to Basics (8): Top-Down Versus Bottom-Up Project Planning. (n.d.). Retrieved January 31, 2018, from https://www.inloox.com/company/blog/articles/back-to-basics-8-top-down-versus-bottom-up-project-planning/

Black, F. W. (2002). Top down-bottom up project management. Paper presented at Project Management Institute Annual Seminars & Symposium, San Antonio, TX. Newtown Square, PA: Project Management Institute.

Portny, Stanley E.. Wiley Pathways Project Management, 1st Edition. Wiley Higher Ed. Kindle Edition.

Top-Down vs. Bottom-Up Project Management Strategies. (2017, June 01). Retrieved January 31, 2018, from https://www.liquidplanner.com/blog/how-long-is-that-going-to-take-top-down-vs-bottom-up-strategies/

What Are the Differences Between Bottom-Up & Top-Down Estimating Approaches? (n.d.). Retrieved January 31, 2018, from https://bizfluent.com/info-8784461-differences-bottomup-topdown-estimating-approaches.html

Assignment 

Evaluate the network diagram in Figure 6–18 on page 196 of the Project Management Textbook.  In each box, the letter on the left is the name of the activity, and the number on the right indicates the activity duration in days. Use the forward and backward pass to figure out the earliest start time, earliest finish time, latest start time, and latest finish time at each activity. What is the critical path in the diagram in Figure 6–18?  What is the duration of the critical path? Check your work against Figure 6–19 on page 197 of the Project Management Textbook

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Week 4 Exam (#2):  95%

Discussion

Discussion Question #1:  Research Agile Project Management Methods and specifically how it can benefit an IT Project.

First off, my apologies for the very late post this week. Been traveling and crushed by the flu.

Two of the most popular project management methodologies are Agile and Waterfall.

Waterfall is a traditional project management approach where phases and tasks are approached in a linear progression. Waterfall is a disciplined approach to project management which maps the entire project and timeline from beginning to end.
While the rigid waterfall approach has benefits around maintaining timelines and budgets, it can be difficult to accommodate changes throughout the project.

Agile is a project management philosophy which was first defined in the 2001 paper entitled The Agile Manifesto. Agile focuses on loosely defined objectives and short, measurable phases called sprints. Sprints are like mini-projects that concentrate on quickly producing a rough representation of the goal, the Agile methodology then iterates to work towards a final product.

Because it can be difficult to define all the needs and requirements of an IT project, Agile has emerged as a popular project management philosophy for IT professionals. Agile is especially popular in the areas of software development and DevOps. The pivot from large-scale monolithic applications with long release cycles to microservices (The Twelve-Factor App), continuous integration, delivery, and deployment has lent itself to the Agile philosophy. Agile focuses on adapting to change and shifting priorities throughout the project lifecycle. Agile is focused on delivering the best product to the user community.
Agile is rooted in philosophy more so than a paint-by-number roadmap, so it often requires dedicated and self-disciplines teams to execute well.

I like “The Blue Botton Moment” as a way to depict the behavioral differences when comparing Waterfall to Agile.

Waterfall Blue Button Moment: https://goo.gl/L1XDLk
Agile Blue Button Moment: https://goo.gl/fFdjnh

I believe the “The Blue Botton Moment” captures the essence of Agile; it also highlights the challenges that can arise from having a team which is not dedicated and self-disciplined.

References

Alex Cowan and the Venture Design process. (n.d.). Retrieved January 28, 2018, from https://www.alexandercowan.com/

Continuous Delivery. (n.d.). Retrieved January 28, 2018, from https://continuousdelivery.com/

Manifesto for Agile Software Development. (n.d.). Retrieved January 28, 2018, from http://agilemanifesto.org/

Portny, Stanley E.. Wiley Pathways Project Management, 1st Edition. Wiley Higher Ed. Kindle Edition.

Waterfall vs. Agile: Which Methodology is Right for Your Project? (2017, August 14). Retrieved January 28, 2018, from https://www.seguetech.com/waterfall-vs-agile-methodology/

Discussion Question #2:  As the project manager over a virtual team, what communication plan will be put in place for interactions between project team members interacting with each other and project team members interacting with you as the project manager?

Again, I am very sorry for my tardy post this week.

In my opinion, virtual teams have become the new norm, especially in IT. Open Source software is written primarily by virtual teams. As someone who manages and embraces the idea of the virtual team and someone who believes it will become increasingly difficult for organizations who believe that physical presence provides an advantage, there is one word or trait that I think defines the most successful virtual teams, it is purpose. There is no doubt that communication is critical when managing a virtual team but communication is the result of virtual team members who are both purposeful and self-disciplined.

Linus Torvalds commands a virtual team of ~ 10,000 developers, committing ~ 3,500 lines of code each day to the Linux kernel which is already ~ 15 million lines of code. This is a virtual team driven by purpose. Linus conducts this team from a walking desk in his home (https://goo.gl/n46vHp).

There is a video entitled “RSA ANIMATE: Drive: The surprising truth about what motivates us” does a great job outlining what is different today than say even ten years ago.

The Open Source statistics are truly staggering, and all this incredible software is being built and contributed to by virtual teams across the globe.

With the above said some practices and tools can be used to enable virtual teams. Some of these are standard practice, and some are my personal beliefs.

• Have a defined, well understood and unanimously bought int shared purpose.
• Leverage the technology at your disposal.
• Technology like Google Hangouts, Slack, Gitter, Hipchat, Git, Google Docs, Pivotal Tracker, Cloud9, StackExchange, etc…, etc… These technologies were built for and by virtual teams.
• Integrate gamification and keep team members engaged.
• Conduct a synchronous or asynchronous daily stand-up.
  • What did you accomplish yesterday?
  • What are you working on today?
  • Is anything standing in your way?

My team makes extensive use of video chat, we collaborate using Google Docs, we collaboratively code using Cloud9, we track our projects in Pivotal Tracker, and we frequently communicate on Slack. Everything we do is visible on ChatOps (Slack). Commit code to a Git branch, it shows up on Slack. Kick off a build and deploy it shows up on Slack. Working on something you post what it is on the #the-railroad channel, the system does some analytics and sentiment analysis and logs what it is you are working on, are you happy, sad, angry, etc… sends you words encouragement, etc… The idea here is always to keep people engaged.
We also do virtual standups via Slack. We try to embrace tools and elegantly use them to foster the productivity of virtual teams, realizing some people do their best work between 12 AM and 6 AM while others do their best work between 6 AM and 12 PM.

I often have the conversation about how I would rather have five people always connected via a mobile and capable of doing self-directed work than five people showing up at the office from 9 to 5. For me, the success of virtual teams all comes down to a purpose-built culture. There has to be transparency; everyone has to know what they are working towards and how critical their role is.

References

Agile Project Management. (n.d.). Retrieved January 28, 2018, from https://www.pivotaltracker.com/

AWS Cloud9 Amazon Web Services. (n.d.). Retrieved January 28, 2018, from https://aws.amazon.com/cloud9/?origin=c9io

Build software better, together. (n.d.). Retrieved January 28, 2018, from https://github.com/

HeyTaco! (n.d.). Retrieved January 28, 2018, from https://www.heytaco.chat/

Portny, Stanley E.. Wiley Pathways Project Management, 1st Edition. Wiley Higher Ed. Kindle Edition.

RSA ANIMATE: Drive: The surprising truth about what motivates us. (2010, April 01). Retrieved January 28, 2018, from https://youtu.be/u6XAPnuFjJc

Standup Bot: Running Slack’s fastest standup meetings. (n.d.). Retrieved January 28, 2018, from https://standupbot.com/

Slack. (n.d.). Where work happens. Retrieved January 28, 2018, from https://slack.com/

Assignment

Develop Gantt chart (by entering in a work breakdown structure) in MS Project for any project (landscaping, construction, information technology, fundraiser event, etc.).  Be sure to select a project that has at least 5 tasks with a minimum of 10 subtasks in the work breakdown structure.

[google-drive-embed url=”https://drive.google.com/file/d/1pNE0IV7OKozrM9W–qiHhVImFpbvqy9q/preview?usp=drivesdk” title=”Bocchinfuso_FIT-MGT5113-Week3 (1).mpp” icon=”https://drive-thirdparty.googleusercontent.com/16/type/application/vnd.ms-project” width=”100%” height=”400″ style=”embed”]

Discussion

Discussion Question: At a pharmaceutical firm, researchers are assigned to clusters of diseases (mental health conditions, autoimmune diseases, neurological diseases) rather than to a specific drug research project. What might be some of the benefits of organizing the firm’s research efforts in this manner? (p. 72 Project Management Textbook)

A PMI conference paper entitled Complexity of project management in the pharmaceutical industry, clearly outlines some of the challenges facing pharmaceutical firms. According to this research, pharmaceutical firms struggle with regulatory and compliance requirements which are becoming increasingly more stringent, the increasing cost of R&D efforts and the competition from the generic drug producers. To combat the growing regulatory requirements, rising R&D costs and the ability recover R&D costs due to competition from generic drug producers pharmaceutical firms focus on streamlining communication and coordination between internal functional teams. Organizing research efforts by disease clusters may provide a structure where broader functional organizations can more easily identify synergies. The ability to identify synergies is one way to offset the rising cost of R&D.

By finding developing efficiencies through the identification of synergies and streamlining communication and coordination pharmaceutical firms can shorten the drug-development cycle and ultimately bring drugs to market faster. Organizing efforts by disease clusters may create the opportunity to identify and reuse existing compounds reducing the phase of drug development which pharmaceutical firms call drug discovery.

References

Drug discovery. (2018, January 15). Retrieved January 17, 2018, from https://en.wikipedia.org/wiki/Drug_discovery

Pattanaik, A. (2014). Complexity of project management in the pharmaceutical industry. Paper presented at PMI® Global Congress 2014—EMEA, Dubai, United Arab Emirates. Newtown Square, PA: Project Management Institute.

Portny, Stanley E.. Wiley Pathways Project Management, 1st Edition. Wiley Higher Ed. Kindle Edition.

Assignment

Complete Project 1-4 on page 35 in the MS Project 2013 book

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Week 2 Exam (#1): 100%

Discussion Question #1: As a project manager for an electronics manufacturer, you are supposed to design a new, low-cost MP3 player in three months’ time working with a “virtual team” of three technicians. Because outcome, schedule, and resources are all interrelated, what are some options you might consider if you suddenly lose two of your technicians? (p. 24 Project Management Textbook)

• Assuming the three resources initially assigned to the project all possess the same subject matter expertise the simple answer would be to extend the project schedule by 3x.  Assuming there are some interdependencies between tasks serializing tasks may not extend the project schedule by 3x but there are many unknown variables so for the sake of argument, and in the interest of brevity I’ll just assume a 3x factor applied to the schedule.
• Look at project funding and the value of on-time delivery and potentially engage contract labor to help offset the loss of the two technicians.
• Review the project plan and the desired outcome.  Are there trade-offs of compromises willing to be made that might impact resourcing and scheduling?
  • On a personal note, this is something I do daily as part of an Agile project management methodology.  Managing sprints and a backlog daily against project burndown forces us to shift priorities often and delicately balance scope, defects and an ever growing backlog.
• Look at resourcing and potential efficiencies that might help offset the loss of the two technicians.  Are there other stakeholders, like the project manager, the functional manager, executive and upper management who can play a more active role in the project to offset the loss of the functional employees.

References
Portny, Stanley E.. Wiley Pathways Project Management, 1st Edition. Wiley Higher Ed. Kindle Edition.

Discussion Question #2: As a project manager of a new team that’s developing an online shopping site for a traditional department store, you have been asked to calculate how much your team will spend on user testing in the next 12 months. Your team has never conducted user testing, so this is an unknown. How might you respond effectively to this unknown? (p. 54–55 Project Management Textbook)

• While the team has not performed acceptance testing in the past, it is possible that the team has performed integration, unit, smoke and regression testing.  While acceptance testing (or UAT) may have more dependencies than other testing methodologies, the team may have a basis for estimating UAT.  Documenting assumptions and limitations and leveraging tangential knowledge from different testing methodologies may allow the project manager to develop a cogent estimate.
• Leverage best practices, industry standards, existing protocols, and frameworks.  Acceptance testing is a standard software development phase, and an online commerce site is a standard web-based application so the project manager may be able to leverage industry standards and best practices to estimate the amount of time which will be spent on acceptance testing.
• If there is no basis at all for estimating how much time will be spent on acceptance testing (an unknown unknown), no way to apply assumptions or limitations to some basis of an estimate then the project manager may have to say there is not enough information available to provide a cogent estimate.  The project manager might set the expectation that the schedule and resources for acceptance testing information will be forthcoming as more data points become available.  The project manager may also create a schedule placeholder and inform stakeholders that the schedule will be adjusted as information becomes available.

References
Portny, Stanley E.. Wiley Pathways Project Management, 1st Edition. Wiley Higher Ed. Kindle Edition.